Refund policy

We want you to be satisfied with your POG Freshener order. Please read the policy below before requesting a return, exchange, or refund.

Damaged, defective, incorrect, or incomplete items

Please contact us within 48 hours of delivery where possible if your order arrives damaged, leaking, defective, incomplete, incorrect, or different from its description.

Please provide your order number and clear photographs or videos showing the issue.

Once the issue has been reviewed, we will arrange an appropriate replacement, exchange, or refund.

The 48 hour reporting request does not limit any rights available to you under applicable UAE consumer protection law.

Unopened and unused products

You may request a return of an unopened and unused product within 7 days of delivery.

The product must be in its original packaging, unused, and in the same condition in which it was received.

Please contact us for approval and return instructions before sending any product back. Products returned without prior approval may not be accepted.

Opened or used fragrance products

Opened or used fragrance products cannot be returned because of a change of mind.

This restriction does not apply when a product is damaged, defective, incorrect, incomplete, or not as described.

Exchanges

Approved exchanges are subject to product availability.

When the requested replacement is unavailable, we may offer another suitable product or issue a refund to the original payment method.

Return delivery costs

POG Freshener will cover reasonable return delivery costs when the product is damaged, defective, incorrect, incomplete, or not as described.

For an approved return requested for another reason, the customer is responsible for the return delivery cost.

Original delivery charges are not refundable unless the product was damaged, defective, incorrect, incomplete, or not as described.

Refunds

Returned products will be inspected after they are received.

Once your refund is approved, it will be issued to your original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

Order cancellations

Please contact us as soon as possible if you need to cancel your order.

An order may be cancelled before it has been dispatched.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product meets the eligibility conditions stated in this policy.

Delayed or missing orders

Please contact us if your order has not arrived within the stated delivery period.

We will investigate the delivery with the courier and provide an appropriate solution based on the circumstances.

How to request a return

Contact POG Freshener through the email address, WhatsApp number, or contact form displayed on our website.

Please include your name, order number, reason for the request, and any supporting photographs or videos.

Do not send a product to any address until you have received return instructions from us.

Consumer rights

This policy does not limit any rights or remedies available under applicable UAE consumer protection law.